Strategy and Operations Lead, gTech Customer Experience Jobs in Google - Gurgaon

Gurgaon, Haryana

5 - 6 yrs Exp.

Not Disclosed

28 Apr 2023
6 Applicants
1155 views

Job Description

Responsibilities:

Structure and implement operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, developing final recommendations, and implementing, analyzing results, and iterating.
Work with executive leadership to drive strategic and operational analysis and insights.
Enable critical business decision making by working with cross-functional stakeholders.
Lead the team from gathering data and conducting business analysis, to identifying solutions, with effective project communication and management.

Qualifications/ Skills:

Minimum qualifications

5 years of experience analyzing and translating data into insights, and presenting results of analysis across multiple levels of the organization.
Experience in project or program management, process improvements, and business analysis.
Experience in stakeholder management, initiatives, and operations.

Preferred qualifications

MBA or advanced degree in a management, technical, or engineering field.
Experience in strategy development and execution, structuring and executing complex analyses to support strategy in a fast-paced, constantly evolving environment.
Experience in customer operations or knowledge of the customer service industry.
Excellent leadership, project management, problem-solving, and communication skills.

Key Skills

Project Management Process Management Business Analysis Stakeholder Management Customer operations

Other Details

Education

MBA/PGDM - Any specialization , MCA - Any specialization , M.Tech - Any specialization

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Operations

About Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Job Source : https://careers.google.com/jobs/results/131917045466833606-strategy-and-operations-lead-gtech-customer-experience/

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