Job Description
Responsibilities:
- Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) 1) Problem Management Work on problem tickets that are logged by the incident team, find resolution to problems and get the same resolved.
- Engage proactively with the incident management team to identify potential problems, plan and execute suitable projects to resolve the problem.
- Application Performance Management and solutioning Review the performance of the system on a periodic basis, identify potential system performance bottlenecks, get system architecture reviewed and changed wherever required to resolve the performance bottlenecks.
- Evaluation of new technologies and solutioning for applications to handle Capacity growth.
- Contribute to improvements & enhance efficiency of applications & processes for effectiveness.
- Application Obsolescence Management Review the application technology stack for obsolescence, initiate projects for the upgrade of the application software stack when applicable, plan and execute the same.
- Vendor Management Periodically document and review the performance of the vendor, do necessary escalations and initiate Service Improvement plans wherever applicable.
- Collaboration with the vendors for resolution of issues, new solution design, AMC & Professional services payments negotiations & renewals, agreement signoffs.
- Budgeting planning and funding approvals Do the annual budget planning for recurring AMC & professional services payments to be made to application vendors, budget planning for technology refresh and obsolescence projects.
- Approval of funding and release of payments on time.
- Audit and Compliance Ensure that applications are compliant to IT policies, processes and Internal, external, RBI & SoX audit guidelines.
- Ensure the change and release management processes are followed, Application documentation for projects and change management are completed as per process.
- Project planning and execution Drive the end to end planning and execution of technology projects with all stakeholders internal IT teams, BSG, BTG & Operations.
Qualifications/ Skills:
- Experience in supporting application server / middleware technologies like IBM Websphere, Oracle Weblogic, IIS, etc.
- Development, Production Support experience on Java platforms and technologies like Open Source Technologies J2EE, Apache Tomcat.
- Good knowledge of Server and Storage Hardware
- Basic knowledge of Network and Network Security technologies like Firewall, SSL, etc.
- Experience of having worked with Operating Systems like windows, Linux, Solaris, AIX, etc.
- Experience of having worked with Database technologies like Oracle DB, SQL Server, etc
- Candidates should have good communication skills, positive attitude and preferably with certification in the technologies mentioned above.
- Candidate should have worked in large teams with good influencing capabilities
Key Skills
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