Technical Support Engineer Jobs in Altair - Bangalore

Bangalore, Karnataka

3 - 4 yrs Exp.

Not Disclosed

12 Apr 2023
6 Applicants
1146 views

Job Description

Responsibilities:

Help customers solve technical issues with our products
Answer questions from customers about the features and configuration of our products
Communicate and document bug fixes and updates internally
Develop customer-facing documentation for our website, support portals, forums, and social sites on an as-needed basis
Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
Communicate customer needs and wishes to our development and engineering staff, providing input on the product direction
Assist with testing and validation of products as part of the extended development team

Qualifications/ Skills:

Basics:

Bachelor's degree in IT/Computer Science or equivalent experience is required
3+ years previous experience in a technical support role
Demonstrated understanding of Unix /Linux
Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
Demonstrated proficiency in Linux shell scripting is required.
Passion and ability for troubleshooting and writing tests
Has the ability to be a good listener, and to really understand a customer problem or question and help them solve it
Excellent communication, people, time management, and organizational skills

Preferred:

C, C++, and Tcl/Tk experience is a plus.
Experience with workload management/job scheduling software (e.g. Altair Accelerator, PBS Professional, SLURM, Grid Engine, LSF) is a significant advantage

How You Will Be Successful:

Envision the Future
Communicate Honestly and Broadly
Seek Technology and Business “Firsts”
Embrace Diversity and Take Risks

Key Skills

Unix/ Linux Debugging Skills Linux Shell Scripting C C++ Tcl/ TK Altair Accelerator PBS Professional SLURM Grid Engine LSF

Other Details

Education

B.Tech/B.E. - Computers , B.Tech/B.E. - IT-Information Technology , B.Sc - Computers , BCA - Computers

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Technical Support

About Company

Altair (Nasdaq: ALTR) is a global leader in computational science and intelligence, which provides software and cloud solutions in the areas of simulation, high-performance computing (HPC), and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world while creating a more sustainable future.

Job Source : https://phh.tbe.taleo.net/phh01/ats/careers/v2/viewRequisition?org=ALTAENGI&cws=39&rid=43529

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