Technical Support Engineer jobs in Bentley Systems - Kolkata

Job Description

Responsibilities:

• Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
• Enabling successful user outcomes through a proactive support (e.g., User Success Program).
• Building a strong relationship with the user to become a “trusted advisor”.
• Identify consumption gaps in product and conveying user feedback to product development team.
• Focus on the adoption of the relevant features of the product set.
• Identifying and sharing relevant content with the wider user community.
• Keeping user informed of how and when problems are resolved.
• Perform follow up, testing, and troubleshooting of products, responsible for appropriate referral to other support and quality assurance areas.
• Promoting and maintaining a high quality, professional, service & adoption-oriented company image among users.
• May travel to User sites on occasions.
• Able to work in different shift hours for Global users (different time zones).

Skills/ Qualifications:

• Ability to resolve application problems via Community interactions (forums), telephone and e-mail.
• Strong technical authoring skills to create high quality knowledge content to enable user self-service.
• Excellent English verbal and written communication skills with ability to convey complex technical details.
• Good verbal and written communication skills in any other global language would be advantageous.
• Must be self-motivated and proactive, possessing strong desire to learn and a team player.
• Experience in CAD/BIM applications would be added benefit.
• Civil/Architectural Engineering degree or experience in building, site design, etc. advantageous.