Technical Support Engineer Jobs in Bentley - Work From Home (Remote)

Bentley Systems

Work From Home

2 - 6 yrs Exp.

Not Disclosed

03 Mar 2023
5 Applicants
1231 views

Job Description

Responsibilities:

Providing timely responses to Users for technical issues via emails, web, and phone for one product line
Managing client inquiries and accurately documenting incidents via an online case management tool & knowledge base
Performing troubleshooting to diagnose the root cause and resolve the issue quickly and effectively
Performing testing to ensure that the solution was successful
Escalating more complex issues when needed
Improving front-end troubleshooting skills while learning to understand (and addressing) the needs of the user's business. This can include working through the LEARN Server, and other self-led training material from the Bentley-provided training portals
Staying up to date with primary products and knowledge of the base functionality of adjacent products
Create clear and accurate contributions to Bentley Community forum posts, knowledge base articles, and wikis that accurately reflect the use of the product
Different working times may be available - Bentley aims to have support colleagues around the globe to avoid shifts being required
Learning to work collaboratively on a team and communicate in meetings
Proactively asks questions and reaches out for help when needs assistance

Skills/ Qualifications:

What You Bring to The Team:

Bachelor's degree in Mechanical Engineering, Production Engineering, Computer Engineering, or equivalent experience
A "user first" attitude and desire to help solve problems
2-6 years of related experience
Strong communication skills, both written and verbal
Fluent in English
Skill development ability for delivery of support including business software applications
Ability to ask open-ended questions and active listening
Critical thinking skills
Ability to work in a global, multicultural environment
Multi-skilled: Voice, Email, and Chat Support
Proficiency in documenting accurately and troubleshooting steps (tests and configurations changes) and results
Strong problem-solving skills and ability to address issues as they arise
Strong customer service skills for both internal and external customers (patience, friendliness, and explaining clearly and concisely)
Trained on workstation computers

Knowledge of the following technologies is a positive:

Familiarity with databases, SQL Server and Azure SQL
Familiarity with IIS web server
Windows and Azure Server technology

Knowledge of the following practices is a positive:

Fourth Industrial Revolution, 4IR, or Industry 4.0 - ongoing automation of traditional manufacturing and industrial practices, using modern smart technology, large-scale machine-to-machine communication (M2M), and the internet of things (IoT).
Enterprise asset management (EAM) - the management of the maintenance of Physical assets / Tags of an organization throughout each asset's lifecycle.
Building Information Management (BIM) - The generation and management of digital representations of physical and functional characteristics of places, including Digital Twin concept
Configuration Management II (CMII) - An enterprise-wide approach to control change and configuration management

Key Skills

Customer Service databases SQL Server Azure SQL IIS web server Windows server Azure server 4IR M2M IoT EAM BIM CMII

Other Details

Education

B.Tech/B.E. - Mechanical , B.Tech/B.E. - Production/Industrial , B.Tech/B.E. - Computers

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Other

About Company

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities.

Job Source : https://jobs.bentley.com/job/Remote-Technical-Support-Engineer/945221900/

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