Technical Support Specialist Jobs in Autodesk - Bangalore

Job Description

Responsibilities:

• Respond to support requests via multiple channels and adhering to documented processes

• Prioritize critical technical issues and monitoring of service level compliance

• Document support interactions in a company-wide case management system

• Escalate and consult unresolved issues to senior staff as required

• Research, verify and document product defects

• Actively handle personal backlog of support requests

• Manage customer and partner expectations by providing timely updates on progress

• Participate in product beta programs & product testing events organized by the product development teams

• Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology

• Influence and contribute to product management and development to contribute to successful improvements

Qualifications/ Skills:

• Competent knowledge in Civil 3D

• Knowledge & work experience on Infraworks and Vehicle Tracking is an added advantage

• Proficiency or familiarity of Construction and BIM industry needs and workflows

• Bachelor's degree or equivalent experience in Architecture, Civil, Mechanical, or related field

• Additional knowledge of Autodesk products like AutoCAD, Navisworks, Recap, Structural Bridge Design is a plus

• Proficiency in English language is required

• Strong troubleshooting and analytical skills

• Able to manage several projects and technical requests at a time, setting the right priorities

• Demonstrated ability to build and maintain strong relationships with partners and customers

• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience

• Team player who enjoys supporting and interacting with other members of a shared responsibility team