Job Description
Responsibilities:-
●Good experience on Linux Commands, Linux Administration, Databases (MS SQL Server, PostgreSQL), Networking (TCP/IP, LAN).
●Candidates should have hands-on experience on implementing Contact / Call Centre Solution, Dialer, ACD, IVR, Voice Recording/logger.
●Experience in managing, maintaining, installing and configuring Asterisk/ VICIdial/ VICIbox/ GoAutoDial/ IP PBX systems.
●Good knowledge of SIP, IP telephony, VOIP, EPABX/ PBX, Unified Communication, E1 PRI, Voice Logger.
●Experience on call flows and dialing algorithms (predictive, progressive, preview and PPD)
●Should have Hands on experience on Dial-plan writing for Complex IVR Systems.
●Creating, Managing and Integrating service provider SIP/VoIP Accounts with asterisk.
●Assist with troubleshooting integrations involving third-party APIs and implementation of other products.
●Liaise and work closely with the internal teams on escalated technical issues and product roadmap changes/new features.
●Ability to Configure Analogue / PRI Lines.
●Knowledge in ZAPTEL, DAHDI, Asterisk Implementation and Integration To any contact center environment.
●Able to troubleshoot Dialer/Asterisk related issues and following up with service providers on open issues.
●Provide standby technical support outside office hours to handle unexpected network issues, asterisk related issues, including weekends.
●Should have strong communication, teamwork, analytical and problem-solving skills.
●Should have ability to support telephony infrastructure and system migration.
Key Skills
Other Details
Education
Employment Type
Full Time, Permanent
Industry
Internet / Ecommerce
Funtional Area
Operations
About Company
Simpl is India’s leading 1-tap checkout network meant to make payments invisible and money intelligent. It is committed to the simplification and democratisation of digital transformation in the payments space.
As India’s foremost consumer experience platform, Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time.
Job Source : https://jobs.lever.co/Simpl/750eb2e9-815c-4a80-b82c-e4c09cf2e780
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