Trust & Safety Specialist II

Vimeo

Bangalore, Karnataka

2 - 4 yrs Exp.

Not Disclosed

23 Jan 2023
3 Applicants
690 views

Job Description

As a Trust & Safety Specialist, you will help enforce our rules and remove content that could harm our users, our brand, and third parties. You will make judgment calls about whether all sorts of content break Vimeo’s rules and be able to explain your decisions to internal teams, users, and third parties in plain language. You aren’t afraid of making tough calls, and you have a genuine passion for policy issues like fair use, privacy, and online safety in the digital content arena.

Responsibilities:

Review suspicious payment activity for potential fraud; review and proactively refund dispute alerts and Chargeback remediation
Fraud strategy development and implementation
Review and decision user appeals, optimizing for efficiency and accuracy
Investigate and remove suspicious user accounts, and restore accounts that have been mistakenly identified as inauthentic, spam, or fraud
Understand and follow escalation protocols, communicating openly with stakeholders
Respond to internal escalations and questions from other teams in Slack or email
Assist in reviewing our documentation (Internal Knowledge Base, Help Center articles, and macros) and suggest changes to improve the content
Troubleshoot, triage, and vet issues reported by users and staff, reporting bugs to the engineering team
Identify and implement potential improvements to workflows and internal tools
Moderate video, platform content, and account behavior to ensure compliance with Vimeo’s Terms of Service and Community Guidelines

Skills and Experience:

Excellent verbal and written communications skills in English
2+ years of experience working in the Payment Fraud mitigation
Completion of graduation from any university/college
Strong computer skills
Sound judgment and analytical abilities
Strong attention to detail
Willingness to comply with standard processes and procedures
Should be comfortable working 24/7 rotating shifts and attending late/early meetings with global collaborators
Prior user-generated content moderation experience a plus
Must be comfortable viewing adult and/or possibly disturbing video content
Previous Zendesk experience is a plus

Key Skills

Communication Skills Zendesk

Other Details

Education

Any Graduation/Diploma

Employment Type

Full Time, Permanent

Industry

IT-Software / Software Services

Funtional Area

Finance

About Company

Vimeo is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 260 million users — from creatives to entrepreneurs to the world’s largest companies. Check out our Life page section to learn even more about what it’s like to work at Vimeo.

Job Source : https://boards.greenhouse.io/vimeo/jobs/4815287

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